Service Support

KAYO SOLAR

Service Support

SERVICE SUPPORT


SERVICE SUPPORT

A one-stop, end-to-end photovoltaic mounting system service, driving global new energy development.

Why Choose Kaiyang?


Kaiyang boasts a dedicated team of technical, marketing, and after-sales professionals, offering global clients end-to-end, one-stop support across the pre‑sale, in‑sale, and post‑sale phases. We remain customer‑centric, empowering clients throughout the entire lifecycle—from initial project planning and customized solution design to on‑site implementation and ongoing operations—while delivering consistent, standardized, and meticulous services that continuously generate stable value.

Project Consultation

Project Consultation

On-site investigation

On-site investigation

Customized design

Customized design

Pull-out test

Pull-out test

Installation Guide

Installation Guide

Operations and Maintenance Guidance

Operations and Maintenance Guidance

Project Consulting

Professional upfront planning to mitigate investment risks.

For photovoltaic projects across all scenarios—ground‑mounted, commercial & industrial, residential, mountainous, and floating—we offer personalized, one‑on‑one pre‑development consulting services. Our services cover project feasibility assessments, site‑specific suitability analyses, racking system selection and recommendations, cost estimation, and construction‑schedule planning. We also ensure compliance with international industry standards, certification requirements, and local construction codes, delivering scientifically sound preliminary project plans that clarify planning strategies and help mitigate risks in the early decision‑making phase.
Project Consulting
Project Consulting
Project Consulting
Project Consulting
Project Consulting
Project Consulting
On-site investigation
On-site investigation
On-site investigation
On-site investigation

On-site investigation

Precise on-site surveying, tailored to the actual site conditions.

Equipped with specialized surveying instruments and an experienced engineering team, we conduct comprehensive on-site assessments of project sites. We precisely collect critical data—including terrain slope, geological and soil conditions, roof load‑bearing capacity, shading effects, meteorological loads (wind pressure, snow load, and salt‑spray corrosion), and construction‑transportation logistics—then compile a professional survey report. This enables us to accurately identify potential construction challenges and provide a reliable, site‑specific foundation for customized design solutions, ensuring that the plans are tailored to real‑world site conditions, fully implementable, and maximally safe.

Customized design

On-demand solution delivery, tailored to complex scenarios.

Leveraging our in-house design capabilities, we eschew generic template solutions and, based on on-site survey data and project requirements, deliver tailor‑made photovoltaic mounting system designs. Adhering rigorously to both domestic and international industry standards, we optimize the mounting structure, materials, installation tilt angles, and layout configurations in consideration of wind pressure, snow loads, seismic conditions, and corrosive environments, ensuring compatibility with challenging site conditions such as mountainous terrain, water bodies, rooftops, high‑wind areas, and saline‑alkaline or frigid climates. We also perform comprehensive structural analysis, load verification, and optimization of power generation efficiency, providing a complete set of construction drawings, calculation reports, and detailed bill of materials—balancing safety, adaptability, and cost‑effectiveness.
Customized design
Customized design
Pull-out test
Pull-out test
On-site pull-out test
On-site pull-out test
On-site pull-out test

Pull-out test

Strictly control mechanical safety to ensure reliable anchoring.

We provide professional on-site pull-out testing services for photovoltaic racking foundations and anchoring systems, a critical inspection step that ensures the long-term safe operation of solar power plants. Using specialized equipment, we apply incremental tensile forces to anchor bolts, expansion anchors, clamps, and ground‑pile foundations, simulating extreme conditions such as typhoons and strong wind uplift. This allows us to accurately assess the pullout capacity of anchorage points, as well as structural slip and deformation. Throughout the test, we meticulously record all data to verify that the foundation’s anchoring strength and connection stability meet both design loads and local safety standards, thereby preventing potential hazards—such as racking loosening, uplift, or toppling—at the source. Our results provide authoritative evidence to support project acceptance and long-term operations and maintenance.

Installation Guide

End-to-end on-site support to ensure quality upon arrival.

We provide professional on-site installation support for projects both domestically and internationally. Prior to construction, we conduct detailed technical briefings to clarify installation procedures, process standards, key assembly considerations, and safety protocols. Throughout the construction phase, we maintain on‑site supervision to promptly address issues such as assembly deviations, site‑specific adaptations, and component interfacing, ensuring compliance with standardized procedures across all stages. In addition, we offer technical training for construction teams and assist with project acceptance, thereby enhancing construction efficiency, ensuring quality control, mitigating potential risks, and guaranteeing the successful and efficient execution of each project.
Installation Guide
Installation Guide
Installation Guide
Installation Guide
Operations and Maintenance Guidance
Operations and Maintenance Guidance

Operations and Maintenance Guidance

Long-term after-sales support ensures stable power plant revenues.

We have established an around-the-clock after-sales operations and maintenance system to provide customers with continuous support and guidance. Our services encompass routine inspections, mounting‑structure cleaning and upkeep, bolt tightening, corrosion‑protection assessments, deformation checks, as well as fault analysis and repair guidance. In response to extreme weather events such as typhoons, heavy rain, and blizzards, we offer proactive preventive measures and post‑disaster inspection and restoration assistance. Through standardized O&M management, we effectively reduce equipment failure rates, extend the service life of mounting structures, and ensure the long-term stable operation and sustained revenue generation of photovoltaic power plants. From initial consulting and site surveys, through customized solution design, to on‑site installation and ongoing operational support, Guangdong Kaiyang has built a comprehensive closed-loop service system. Leveraging its professional expertise, we serve global new‑energy projects, helping clients achieve efficient, reliable, and long‑term investment returns.

FREQUENTLY ASKED QUESTIONS


Frequently Asked Questions

What materials are photovoltaic mounting structures made of?

Aluminum alloy, hot-dip galvanized steel, stainless steel

Frequently Asked Questions

How should the foundation for a ground-mounted solar power plant be selected?

Conventional leveling, cost-effectiveness, tight schedules, and vegetation protection → Helical piles

Soft soil depressions, high wind pressures, and large-scale power stations meeting stringent standards → Bored cast-in-place piles

Mountainous terrain, tidal flats, waterlogged areas, and saline-alkali corrosive sites → Precast concrete piles

Rocky hard ground, no piling conditions → Concrete ballast foundation

Frequently Asked Questions

What certifications does Kaiyang’s photovoltaic mounting system have?

Kaiyang bracket products have obtained CE certification, and the factory is ISO‑certified.

Frequently Asked Questions

How is corrosion protection applied to photovoltaic mounting structures?

Aluminum alloy is protected against corrosion through anodizing, with the oxide‑film thickness determined by the environmental conditions at the project site. Steel supports are treated by hot‑dip galvanizing or coated with zinc‑aluminum‑magnesium; their coating thickness likewise depends on the on‑site environmental conditions.

Frequently Asked Questions

What support solutions are available for cement roofs?

Best value solution: Concrete counterweight bracket system (non-penetrative, no drilling required)
This solution is a mainstream, dedicated system for cement roofs. It requires no roof penetration, eliminates the need for chemical anchors, and preserves the existing waterproofing layer and roof structure, thereby completely mitigating the risks of future water leakage and structural damage. It is compatible with the vast majority of both new and existing flat cement‑roof projects.
Structural principle: The bracket base is anchored by the self-weight of precast concrete counterweights, which resist wind pressure and snow loads, ensuring overall stability and overturning resistance.
Cost Advantage: Fewer components, a simple structure, no need for drilling during installation, and no post‑installation waterproofing repairs. Lower material and labor costs result in a significantly reduced overall construction cost compared with conventional drilled‑anchor systems.
Construction advantages: No drilling equipment required, no dust‑generating operations; the modular structure enables rapid, large‑scale installation, significantly shortening the construction schedule and making it ideal for centralized installation on extensive commercial and industrial rooftops.
Roof Protection: The mounting base comes standard with an anti-slip, abrasion‑resistant, waterproof cushion that isolates the bracket from the concrete roof, preventing wear to the waterproofing layer and guarding against delamination and cracking, thereby ensuring long‑term protection of the roof’s integrity.

Frequently Asked Questions

Piercing a color‑steel‑tile roof is not permitted—what solutions are available?

Clamps are the preferred choice. Custom‑designed clamps tailored to each specific profile of color‑steel roofing sheets secure the wave crests through mechanical interlocking, completely replacing the use of self‑tapping screws with pre‑drilled holes. This is currently the most standard and safest non‑destructive installation method for commercial and industrial color‑steel roof systems.
Standing seam/Corner‑Chi roofing: Utilizes a dedicated seam‑locking fixture to directly engage the roof’s seam‑locking structure, ensuring stable load-bearing and preventing slippage, and is compatible with the vast majority of new industrial building roofs.
Trapezoidal tiles/corrugated tiles: Use a template that matches the wave‑crest fixture to precisely lock into the raised areas of the tile surface, avoiding the water‑collecting troughs and leaving the original drainage path unobstructed.
Damage‑free protection design: The fixture features an integrated, weather‑resistant EPDM waterproof gasket that isolates direct metal‑to‑metal contact, providing slip resistance, abrasion protection, and prevention of surface‑induced damage. It also cushions wind pressure and vibration, effectively eliminating the risk of long‑term loosening.

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DOWNLOAD


Chinese Version of the Guangdong Kaiyang Photovoltaic Mounting System Brochure

2026-06-26

Software size:

9.7MB

File type:

pdf

Chinese Version of the Guangdong Kaiyang Photovoltaic Mounting System Brochure

2026-06-26

Software size:

9.7MB

File type:

pdf

Chinese Version of the Guangdong Kaiyang Photovoltaic Mounting System Brochure

2026-06-26

Software size:

9.7MB

File type:

pdf

Chinese Version of the Guangdong Kaiyang Photovoltaic Mounting System Brochure

2026-06-26

Software size:

9.7MB

File type:

pdf

Chinese Version of the Guangdong Kaiyang Photovoltaic Mounting System Brochure

2026-06-26

Software size:

9.7MB

File type:

pdf

Chinese Version of the Guangdong Kaiyang Photovoltaic Mounting System Brochure

2026-06-20

Software size:

9.7MB

File type:

pdf

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